Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical data.
  • Why we collect it: To manage accounts and prevent fraud.
  • Who sees it: Only us and essential service providers.
  • Retention: Kept as long as legally required.
  • Your Control: Request deletion via our support.

Introduction and Scope

This Privacy Policy describes how phpub collects, uses, and protects the personal information of our users in the Philippines. By registering an account or using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this website. It does not extend to third-party websites, payment gateways, or external links that you may visit after leaving our platform. We strongly encourage you to review the privacy policies of any third-party services you interact with.

Personal Information We Collect

To provide a secure and seamless gaming environment, we collect the following categories of data:

Account & Identity

Information provided during registration to establish your identity and maintain your account.

Verification Documents

Documents required for KYC (Know Your Customer) processes to verify age and residency.

Payment Data

Transaction records and payment method details to facilitate secure deposits and withdrawals.

Gaming Activity

Records of games played, wager amounts, and winnings to ensure fair play and account history.

Technical Data

IP addresses, browser types, and device identifiers used for security and optimization.

Communication Records

Logs of your interactions with our support team to resolve queries and improve service.

How We Collect Data

We obtain information through three primary channels:

  • Directly from You: Information you enter when creating an account, updating your profile, or contacting support.
  • Automatically: Technical data collected through cookies and server logs as you navigate our platform.
  • Partner Providers: Data received from our partner service providers, such as identity verification services and payment processors.

Why We Use Data

The processing of your data is essential for the following purposes:

  • Account Management: To create, maintain, and secure your user account.
  • Financial Transactions: To process deposits and withdrawals accurately and securely.
  • Compliance: To verify your age and identity, preventing underage gambling and fraudulent activity.
  • Security: To detect and prevent multi-accounting and other forms of abuse.
  • Personalization: To improve your experience by displaying content relevant to your preferences.
  • Legal Obligations: To fulfill regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: To send promotional updates, but only if you have explicitly provided your consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with the following entities:

  • Essential Service Providers: Partner companies that provide payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: When required by law or to respond to valid legal requests from relevant authorities.

How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Data is encrypted during transit between your device and our servers.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their role.
  • Data Isolation: Sensitive payment information is isolated from general account data.
  • Continuous Monitoring: We implement security monitoring to detect and respond to unauthorized access attempts.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality and security. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on the nature of the data, you have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion & Portability: Request the deletion of your data or move it to another service.
  • Objection & Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

You can exercise these rights by contacting our support team via the channels available on this site. Please note that even after account closure, certain data must be retained to comply with anti-money laundering (AML) and gambling regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the timeframe required by applicable law in the Philippines to satisfy legal, tax, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately and any associated funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account on our platform are encouraged to report this via our support channels.

Cross-Border Transfers

To ensure the best performance and security, some of our technical and service providers may operate outside the Philippines. In such cases, we apply appropriate safeguards to ensure your data remains protected according to our standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our official support channels. You can find the available contact methods on our Support Page.